Refunds and Returns
Refund and Exchange Policy
We are committed to customer satisfaction and offer a 30-Day Money-Back Guarantee on eligible items. Please review our policy below to ensure a smooth return process.
1. Eligibility for Refund or Exchange
Refunds or exchanges are available for items that are returned in unworn condition with all original packaging included.
Please note that items returned due to incorrect sizing or a change of mind will be refunded for the item cost only. Shipping charges will not be refunded in these cases.
2. Damaged or Incorrectly Sent Items
If you receive an item that is damaged or was sent in error, you are entitled to a full refund, including shipping costs, or an exchange. Please contact our team to discuss any issues prior to returning the item.
3. Return Process
Once your return is received, our team will inspect the item. After inspection, we will process the appropriate refund or exchange.
To avoid size-related returns, please review the size charts provided on our site carefully before placing your order.
4. Return Address
All returns should be sent to the address below, addressed to:
BECS COSTUME BOX RETURNS
PO BOX 1897
COOLALINGA NT, 0839
Contact: 0407 000 720
Additional conditions may apply.
Thank you for shopping with us.