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FAQs

Do you have a shop I can visit?

Yes, we do! Shop 3/9 McKinnon Road, Pinelands, Northern Territory. 20mins from Darwin CBD. You can collect online purchases in store Free of charge. Tuesday & Friday 12 till 5pm & Saturdya’s from – 10 till 2pm

Shipping Times?

Same day dispatch if payment is made by 4pm. Express Post 2-3 Days Standard Post 5-7 Days *Guaranteed Delivery Times.

When will you be getting more stock?

Send all stock enquires to orders@becscostumebox.com.au include the product name & / Or ID and the size or quantities you are wanting, we will then let you know the soonest possible time we can get your order out to you. If you purchase a product and it is out of stock your order will Automatically be put to Backordered. Contact us for more details.

Can I get a refund?

Yes, simply send your refund request to orders@becscostumebox.com.au within 30 Days. Please include your Order or Invoice Number along with your reasoning for wanting to return your purchase. If your item has been damaged while in transit, please send through photos within the first 48 hours of receiving your items.

Can I get an exchange?

Yes, simply send your exchange request to orders@becscostumebox.com.au. Please include your Order or Invoice Number along with your reasoning for exchanging your purchase.

Can I track my order?

Yes, Of course you can! www.auspost.com.au enter your tracking number which you will find in the email that will sent through once your purchase has been dispatched.

How can I make payment?

We accepted PayPal as our primary payment method. You can also call our store to make a once of easy over the phone payment via our EFT – Visa / Master Card / AMEX. 0428155585.